1. TERMS & CONDITIONS – Sundae Wellness
Last updated: 1/12/25
These Terms & Conditions (“Terms”) apply to all bookings, classes, memberships and services provided by Sundae Wellness (“the Studio”, “we”, “us”). By creating an account, making a booking, or attending a class, you agree to these Terms.
1. Bookings & Payments
1.1. All classes must be booked and paid for in advance through our website or booking platform.
1.2. Prices are listed on our website and may be updated from time to time.
1.3. We do not guarantee availability. Places are allocated on a first-come basis.
1.4. Introductory offers are limited to one per person.
1.5 All participants of reformer pilates to be age 18+
2. Memberships & Packages
2.1. Class packs have expiry dates, visible at purchase. Expired sessions are non-refundable.
2.2. Monthly memberships renew automatically unless cancelled at least 7 days before renewal.
2.3. Memberships are non-transferable and for the named individual only.
2.4. If a payment fails, access may be suspended until resolved.
3. Cancellations & No-Shows
3.1. Clients may cancel up to 12 hours before class start time for a full credit return.
3.2. Cancellations after the cut-off are charged in full.
3.3. No-shows are charged in full.
3.4. If the Studio cancels a class, a full credit will be returned.
4. Late Arrivals
4.1. For safety reasons, clients who arrive more than 5 minutes late may not be admitted.
4.2. No refunds/credits are issued for missed sessions due to lateness.
5. Health & Safety
5.1. Clients must complete health questionnaire before their first class.
5.2. You are responsible for notifying us of any medical conditions, injuries or pregnancy.
5.3. Instructors may refuse participation if they believe there is a health or safety concern.
5.4. The Studio is not responsible for any personal belongings brought onto the premises.
6. Studio Rules
6.1. Appropriate clothing must be worn; grip socks may be required for reformer classes.
6.2. Mobile phones must be on silent.
6.3. Equipment must be used as instructed only.
6.4. We reserve the right to refuse service to anyone acting in a disruptive or unsafe manner.
7. Refunds
7.1. Payments, memberships and packages are non-refundable except where required by law.
7.2. Refund requests must be made in writing to bookings@sundae-wellness.co.uk
8. Changes to Schedule
8.1. We may modify class timetables, instructors or services at any time.
8.2. Where possible, reasonable notice will be given.
9. Liability
9.1. Participation is at your own risk.
9.2. The Studio accepts no responsibility for injuries incurred due to misuse of equipment or failure to follow instructions.
9.3. Nothing in these Terms limits our liability where it cannot be limited by law.10. Governing Law
These Terms are governed by the laws of England & Wales.
These Terms of Use govern your access to and use of our website, online booking system and digital content (“the Platform”).
1. Acceptance
By using the Platform, you agree to these Terms of Use.
2. User Accounts
2.1. You must provide accurate and up-to-date information.
2.2. You are responsible for maintaining the confidentiality of your account details.
2.3. We may suspend accounts that breach these terms.
3. Permitted Use
3.1. The Platform is for personal, non-commercial use unless we give written consent otherwise.
3.2. You must not:
• interfere with the platform’s functionality;
• attempt to access other users’ accounts;
• upload harmful, defamatory or offensive content.
4. Intellectual Property
4.1. All content, branding, imagery, and materials on the Platform belong to the Studio.
4.2. You may not copy, reproduce or distribute our content without permission.
5. Payments & Transactions
5.1. All purchases made through the Platform are subject to the Studio’s Terms & Conditions.
5.2. We are not responsible for third-party payment provider errors.
6. Privacy
6.1. We process your data in accordance with our Privacy Policy (GDPR compliant).
6.2. You consent to us storing your information for class management and safety purposes.
7. Links to Third-Party Sites
We are not responsible for the content or security of external links.
8. Disclaimers
The Platform is provided on an “as-is” basis. We do not guarantee uninterrupted service or error-free operation.
9. Termination
We may terminate or restrict access at any time without notice if you breach these Terms.
10. Governing Law
These Terms are governed by the laws of England & Wales.
LIABILITY WAIVER – Sundae Wellness
By attending any class or session with Sundae Wellness you acknowledge and agree to the following:
1. Assumption of Risk
1.1. Pilates, including reformer Pilates, involves physical activity that carries inherent risks.
1.2. You voluntarily participate with full knowledge of potential injuries including, but not limited to, muscle strain, falls, equipment malfunction, or aggravation of existing conditions.
2. Health Declaration
2.1. You confirm that you are physically fit and have disclosed all relevant medical conditions.
2.2. You understand the importance of following all instructor guidance, modifications and safety instructions.
2.3. You agree not to participate if you feel unwell, dizzy, or in pain.
3. Release of Liability
To the fullest extent permitted by law, you release and discharge the Studio, its directors, employees and instructors from all liability for:
• personal injury;
• property damage;
• wrongful death;
• or any other loss arising from participation.
This does not affect liability that cannot be excluded under English law (e.g., negligence causing death or major injury).
4. Use of Equipment
You understand that improper use of Pilates equipment may cause injury, and you agree to use all equipment strictly as instructed.
5. Photography & Media
You consent (or decline by notifying us in writing) to the Studio using class photos/videos for marketing. You may withdraw consent at any time.
6. Personal Belongings
You agree that the Studio is not responsible for lost or damaged items.
7. Acknowledgement
By signing up for a class, attending in person, or using our booking system, you confirm that you have read, understood and agree to this Liability Waiver.
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